For families

Understand what a quoted price includes.

A monthly rate is a starting point for questions. Compare written terms for the same room and support assumptions, identify charges outside the base rate and ask what could change over time.

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What matters here

Monthly and upfront costs

Ask for the base rate, recurring additional charges, deposits and any one-time fees in writing.

Changes over time

Discuss how rates or service charges may change, what notice is given and what happens if support needs change.

Clear assumptions

Keep estimates separate from confirmed amounts. Ask the appropriate qualified professional about benefits, eligibility, taxes or legal planning.

A practical path

Give each step the attention it needs.

Keep confirmed details and unanswered questions separate as you move forward.

  1. Get a comparable quote

    Use the same room type and support assumptions for each comparison, and record the quote’s date.

  2. Read the conditions

    Review payment timing, deposits, rate changes and refund terms in the written agreement.

  3. Discuss the open questions

    Identify which answers come from the home, the advisor or a qualified benefits, legal or financial professional.

Before your conversation

A few things to have in mind.

You can use this list without entering or uploading personal information.

  • Monthly room rate and included services
  • Additional recurring and one-time charges
  • Rate-change, deposit and refund terms
  • Who receives payment and any referral compensation

Common questions

A little more context.

Does a reported Medicaid term establish eligibility?

No. Ask the home and the relevant program or qualified professional to explain current terms and individual eligibility. Do not treat a listing or estimate as a benefits determination.

Where do we find Acuity's fees or compensation terms?

Ask for the applicable service and compensation disclosures in writing before engaging services. This website does not state a fee schedule or promise that services are free.

Continue exploring

Questions often connect.

View all solutions ↗
01

For families

Family guidance

Bring your family's priorities, questions and next steps into one clear conversation.

Explore family guidance
02

For families

Adult family home selection

Look beyond a room listing to the daily routines, reported services and details of a home.

Explore adult family home selection
03

For families and care teams

Care transitions

Organize the questions, responsibilities and arrangements around a change in living setting.

Explore care transitions

Talk it through

Bring your questions to a conversation.

Leave your contact details and our team will follow up. You can also email hello@acuitysenioradvisors.com.

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Already working with Acuity?

Family portal

Sign in to view the care workspaces shared with your account. Your advisor manages what is available to you.

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